Restoring Human Connection With LiveSwitch

Hey Tech Buzzers,

Happy Thursday. We’re excited to introduce LiveSwitch, a new partner we have been using internally as a remote Customer Service video solution. We have a special discount for TechBuzz readers to try out LiveSwitch. To claim it use the code: TECHBUZZ10.

Zoom started a revolution when everyone turned to video in the workplace in 2020, but LiveSwitch is taking the next step. LiveSwitch restores human connection to customer service through live video remote support software that transforms how businesses perform their work. It exploded from scratch to hundreds of customers across industries worldwide by seamlessly connecting real people at businesses to prospective customers through instant one touch video links. These links let the business remotely take bookings, estimate and quote jobs, solve technical problems, complete insurance inventories and much more in just minutes. This solution saves labor hours and enables remote workforces globally, but also cuts labor and travel time and expenses. 

We talked to LiveSwitch’s Chief Revenue Officer, James Hatfield from his hurricane-battered Asheville NC house to discuss the success of LiveSwitch. He pointed out that in the digital age we have come to expect immediacy and frictionless interaction, but the way most service businesses operate still hasn’t caught up to the digital revolution. He says when dealing with service staff, all most of us want to know is how much will it cost? And when can you get here? And preferably we want to find out instantly via a human. 

Paradoxically, by switching to this live video solution, clients are unlocking this human touch with less overheads and background hassle, enabling their service staff to focus on just that…service. LiveSwitch can be seen as the human layer that sits in between online infrastructure like AI agents, and good old-fashioned in-person support and “boots-on-the-ground” situational awareness, offering both the rapid response, efficiency and cost-savings of the former and the human connection and certainty of the latter.

Who is Getting Benefit From LiveSwitch?

LiveSwitch offers remote situational awareness, virtual estimates, compliance, lead generation and much more. Its hosted video solution works so well that the startup has already attracted major clients including:

• Campus security

• Self-storage

• Concierge services

• Real estate agents

• Real estate investors

• Movers

• Emergency departments

and more businesses globally.

They even power one major big tech live video service which we cannot name. LiveSwitch also has a rapidly expanding roster of SMBs and mom and pop contractors in everything from construction, plumbing, HVAC installation, and electrical to cleaning and pest control. 

The company's flagship product, LiveSwitch Contact, helps business owners save time and book more jobs. Easily start a live video call or collect video recordings using a website form, QR code, text message, or bell directly on your website. Claim a special discount for TechBuzz readers with the code: TECHBUZZ10.

The Web RTC Technology Base

The Web RTC video tech underpinning Liveswitch’s live video calling is the secret sauce enabling its rapid growth. LiveSwitch is laser focused on doing one thing – remote live video – and doing it well. It's a harder problem to solve than you might think, even Twilio found it too hard and is getting out of the live video game altogether, but LiveSwitch are a leader in the field thanks to a solid grounding in telecommunications engineering that allows them to ensure high speed, low latency, reliable remote video calls and recordings. 

For compute power, LiveSwitch leverages an innovative mix of AWS, Google, Oracle, and Government Servers. This approach offers flexibility to choose the best option at any given time to route traffic through. James compares it to the old telephone switchboard systems, where he finds an empty slot and plugs in to connect in the most efficient and cheap way. In fact, he believes Web RTC will eventually replace telephony altogether.

How LiveSwitch Has Impacted Businesses

LiveSwitch is fine-tuned for remote assistance, and works on any device without an app. All the video is recorded stored on the vendor’s private cloud, part of the larger LiveSwitch cloud with best-in-class privacy and security controls in place. Clients just click a unique link or scan a QR code and instantly connect to a real person at the vendor’s business to get quotes and close deals in minutes. If a client is unavailable, vendors can request uploads of on-demand videos via the same texted link to move the job forward.

Vendors get access to recordings and images of all their customer interaction videos which they can analyze and share with technicians, insurance assessors or any third party consultants as appropriate. The videos continue even if internet is interrupted mid-video and will be uploaded once the device re-connects. LiveSwitch’s API also integrates with various platforms, CRMs, lead generation companies and other useful add-ons. 

This approach allows businesses to decrease their administrative work, travel time and costs, and reduce the need for backend staff. It also unlocks the ability to hire remote workers anywhere in the US or even in another country, which can bring down labor costs. Liveswitch has been a game changer for many users. They overwhelmingly report saved time, and travel and labor costs. Importantly, most businesses report the platform allows for more clear communication, ensuring customers feel involved and informed throughout the estimation process.

As a result, LiveSwitch offers a rapid time-to-value implementation, making it a great investment for any service business. LiveSwitch is fully dedicated to its mission of ensuring more human connection between businesses and their customers, which is a refreshing change amidst the rush to adopt AI customer service.

We have a special discount for TechBuzz readers to try out LiveSwitch. To claim the discount you can use the code TECHBUZZ10.